Please read this BEFORE ordering your tickets, as it will help you to understand
what to order and what will happen once you do. Whatever you do, DO NOT hit the
send key twice (double click), or it will duplicate your order and charge your
account twice.
There are also some things you need to be aware of before you ride –
Steam and diesel engines are noisy – they spit steam, the whistle/horn is loud,
so if loud noises bother you or scare your child, be aware or discuss this with
your child.
Steam engines are dirty – this is unavoidable. While we strive to keep our cars
clean, coal dust gets everywhere. Our advice is to wear older clothes, and avoid
wearing whites.
Ticket Refund & Exchange Policy
Regular Season - Normally, if a ticket problem presents itself, our policy is to
exchange your tickets for a future date. Under unusual circumstances, we will
refund your ticket price. Our liability is limited to the price of the tickets
ordered, through exchange or refund only. If a refund is granted, it is subject
to a $10 return fee to cover our credit costs.
POLAR EXPRESS, EASTER and DAY OUT WITH THOMAS – THERE ARE NO REFUNDS OR
EXCHANGES ON TICKETS, SO PLEASE DON’T ASK. Due to the overwhelming volume of
orders we cannot accommodate any changes once your order has been approved, so
please make sure you and your friends/family can make the date and time you
choose BEFORE you order.
Q. How long is the ride and where does it go?
A. The ride takes about 75 to 90 minutes, and travels south along the old
Pennsylvania Railroad Scranton to Trenton route along the Delaware River for
about 7 miles. We are working constantly to lengthen the ride, and hope to reach
Riegelsville next year.
Q. What is the age group for Children’s tickets?
A. Children are from 3 to 12, under 3 on your lap rides for only $1.00 (free
during regular steam trips), but if you plan to have your child in a carrier and
they take up a seat, please buy them a ticket.
Q. I ordered tickets online, when do I receive my tickets?
A. We do not mail tickets (except for Day Out With Thomas), you take the
confirmation email with your order number to the ticket booth, and the ticket
agent will give you your tickets. This also applies to any will call pickups for
Day Out With Thomas
Q. I did not see/receive a confirmation page with an order number, or I got one
but then it said my card was denied, what do I do?
A. Not receiving a confirmation page with an order number means your order did
not go thru, or if you got an order number but then the credit card company did
not approve your order for some reason you will get an ORDER DENIED notice. Your
order was automatically canceled (This is usually due to a typo or incomplete
information). Make sure all your information is correct and try again. WARNING –
if you try 3 times and you still get a denied message, stop trying to order or
it may cause you problems later. There is something wrong with what you are
doing and you need to check with your bank or credit card company to verify the
information you are entering matches what they have.
Q. I have a ticket problem – I ordered too many, the wrong day, couldn’t make
it, etc. How do I fix this?
A. Email our treasurer at les@nyswths.org and explain your problem, and he will
fix it for you or tell you what to do next.
Q. Are there bathrooms on the train?
A. We have Port-A-Johns in the station and at the mine, and bathrooms on the
train. Be aware there is NO running water. We have wipes and sanitizers in the
bathrooms on the train available for your use.
Q. I have someone in a wheelchair, will they be able to ride?
A. We are not set up to accommodate wheelchairs. If the person can stand and
walk up 4 steep stairs, or is a child, we can lift them up into the car. We have
one car that is wheelchair friendly, but no ramp to get them on board. There is
also a steep hill to get from the ticket booth to the train, but we do have a
golf cart that can assist those who need help on the hill, just alert the ticket
agent or conductor and they will take care of you.
Q. I would like to have a special occasion/class trip/Scout Troop on the train,
are group rates available?
A. In most cases yes they are, email our group sales department at groupsales@nyswths.org.
Be advised, there are no discounts available for any Polar Express tickets.
Q. What is the Winery Train?
A. The Wine train is a Warren County Tourism Award winning joint venture with
Villa MIllagro. We have a special car reserved for you. You get on the train at
the station, ride to the end of the line, where a bus meets you and takes you 2
miles to the vineyard. There the wine masters take you on a tour of the winery,
the vineyards, explain winemaking and give you a complimentary wine glass and a
variety of wines to taste. You then take the bus back to the train, and ride
back to the station
This will take you 3 hours total. You may also bring a picnic lunch to eat at
the Winery, at the Ol’ Susquehanna Mine picnic grove, or at Lehigh Station. Feel
free to get off at the mine and picnic if you wish.
Q. What is the ol’ Susquehanna Mine?
A. New in 2011 is the original Mine Shaft that explodes at the ol’ Susquehanna
Mine, where you can learn about mining operations in the old days, and actually
use our sluice to find gems, fossils, stones and arrowheads when you ‘pan for
gold’ You’ll hear the story of Sylas Smith and his long hidden mine and learn to
identify the different kinds of rocks and gems.
Q. What is the corn maze?
A. The corn maze is a 10 acre field adjacent to the mine where corn is planted
then cut to create various paths to walk through, finding checkpoints along the
way. We divide the maze into 2 parts, a shorter, easier one and a longer, harder
one. We have a special number to call if you get lost, and have a maze ‘expert’
there to guide you.
Q. What is Pincher’s Point?
A. Pincher’s Point is located at a spot on the river where it doubles back on
itself, creating a natural cove. This location was a favored bathing and picnic
point in the early 1900’s. We have reached this spot on the line, and have
converted it to a bathing beach/picnic grove/landing site for canoes. There are
picnic tables here for your enjoyment. Be advised there are no facilities here
at this time, nor any lifeguards. Swim at your own risk.
